The offer and sale of products on our website (“roccosworld.com”) are governed by these General Conditions of Sale. The products purchased on roccosworld.com are sold directly by YDEO s.r.l.
1. How to conclude the contract with YDEO s.r.l.
To conclude the purchase contract for one or more products on roccosworld.com, you will need to fill out the order form in electronic format and send it electronically to YDEO s.r.l., following the relative instructions. The order form contains a summary of the General Conditions of Sale, information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product. and the methods of delivery of the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products. The contract is concluded when YDEO s.r.l. receives your order form electronically, after verifying the correctness of the data relating to your order.
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale, and confirm acceptance by selecting the corresponding field. The order form will be stored in our database for the period of time necessary to process the orders and in any case in accordance with the law. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
Once the contract is concluded, YDEO s.r.l. will process your purchase order. YDEO s.r.l. may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that YDEO s.r.l. did not process your purchase order specifying the reasons.
If the products, presented on roccosworld.com, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the responsibility of YDEO s.r.l. notify you, promptly and in any case within thirty (30) days from the day following the one in which you have sent your order to YDEO s.r.l., of any unavailability of the ordered products. In case of forwarding of the order form and payment of the price, YDEO s.r.l. will refund the amount already paid by you. With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with YDEO s.r.l., these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on roccosworld.com.
2. Guarantees and indication of product prices
On roccosworld.com only original and quality products are offered for sale. These products are purchased directly from YDEO s.r.l. from carefully selected manufacturers and dealers for their rigorous quality controls. YDEO s.r.l .. does not sell used products, irregular or of lower quality than the corresponding standards offered on the market. The essential characteristics of the products are presented on roccosworld.com within each product sheet. The images and colors of the products offered for sale on roccosworld.com may however not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the related order form. YDEO s.r.l., in case of exercising your right to
withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
To pay the price of the products and the related shipping costs, you can follow one of the methods indicated in the order form. In case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiry) will be collected, via SSL (Secure Socket Layer) encrypted protocol, by Paypal, supplier of the related remote electronic payment services, without third parties having access to them in any way. Credit card information will never be displayed by YDEO s.r.l .. Only the payment information will be used by YDEO s.r.l. only to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on roccosworld.com. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to your credit / debit card at the time of shipment of the purchased products.
4. Shipping and delivery of products
roccosworld.com ships immediately! Each order is handled with the utmost urgency. We ship by express courier. Delivery in Italy takes place within 2/3 working days of departure. When calculating the delivery days, Saturdays, Sundays and public holidays are not to be considered. For delivery times and shipments abroad, please refer to the “Shipping” page of the website. All product prices include VAT, shipping costs are not included in the product price.
5. Customer Support
You can request any information from YDEO s.r.l .. through our assistance services: contact customer service here. For any clarification or any complaint you can also contact YDEO s.r.l .. via the landline number +39 06.88654144 or by sending an email to email@example.com
6. Right of withdrawal
We replace or refund items that are defective, damaged or non-compliant with the order within 14 days of delivery.
Being a customized product, there is no return or refund in case of second thoughts about the purchase or the type of customization required. The right of withdrawal does not apply to personalized items (Article 5 paragraph 3 letter c of Legislative Decree 185 of 22/05/99).
In any case, if you would like to return your order for problems other than a production defect, contact us by email at firstname.lastname@example.org or by phone at (+39) 06.88654144.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, whichever is the earlier.
Please return the goods or deliver them to us, without undue delay and in any case within 14 days from the day on which you have notified us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Information pursuant to art. 13 of Legislative Decree 196/03, code regarding the protection of personal data Below is the information on the processing of personal data that is presented during the purchase on roccosworld.com.
Purpose of the processing
The personal data collected through the registration procedures for roccosworld.com services have the purpose of: Providing the services provided. Provide information and / or send communications relating to the service. Provide for any accounting and tax compliance. If the user has given appropriate consent: Provide information and / or of
ferte on the services provided by roccosworld.com. Check the quality of the services offered, including by offering after-sales services. Send communications and information of an advertising nature relating to products and initiatives. Satisfy market surveys and statistics, marketing and product preferences.
The data will be processed mainly with electronic and IT tools and stored both on IT supports and on paper supports and on any other type of suitable support, in compliance with the minimum security measures pursuant to the Technical Regulations regarding minimum security measures, Annex B of the Code regarding the processing of personal data. Your personal data will be stored in the form that allows your identification for the time strictly necessary for the purpose for which the data were collected and subsequently processed and, in any case, within the limits of the law. The data will be stored at our headquarters, having the following address: Via Degli Amodei 149 00163 Rome, for the time prescribed by law;
Optional nature of data acquisition
personal data are divided into two categories: mandatory and optional. Any optional data are marked with an asterisk as shown in the registration procedure. The provision of mandatory data and its processing for the purposes indicated above are strictly functional to the execution of the services indicated. Any refusal by the user to provide such data or any refusal to allow their processing will make it impossible to use the service offered by roccosworld.com. The other data collected are used to help roccosworld.com to offer an ever better service. With respect to them, the Customer is free to provide them or not. To ensure that your personal data are always accurate and up-to-date, however relevant and complete, please report any changes to email@example.com.
The site offers a subscription service to the Newsletter. The newsletter is sent by e-mail and exclusively to those who explicitly request it. You can easily unsubscribe from the newsletter through the appropriate link in the footer of each newsletter or by writing to firstname.lastname@example.org
Subjects to whom the data may be communicated
For purely organizational and functional needs, we have appointed some internal managers to process the personal data of roccosworld.com users, for purposes strictly connected and correlated to the provision of services on roccosworld.com, including the sale of products. This staff has been duly trained in matters of security and protection of personal data, with the prohibition, in particular, of communicating or disseminating personal data to subjects not necessary for the performance of the services. Your personal data will not be disclosed to third parties for purposes not permitted by law or without your express consent, except to follow up on the conclusion of the contract: to persons in charge of the shipping, delivery and return of products purchased on roccosworld.com ; to banking institutions, for the management of receipts and payments, including remote electronic payment service providers; to accountants, for accounting and tax obligations; to police forces or judicial authorities, in accordance with the law and upon formal request by such parties, for example in the context of roccosworld.com anti-fraud services. For these subjects your consent is not necessary.
Rights of the interested party
In relation to the processing of personal data, pursuant to art. 7 (Right of access to personal data and other rights) of the Code regarding the processing of personal data, you have the right to obtain confirmation of the existence or not of personal data concerning you, even if not yet registered, and their communication in an intelligible form, you can send a request to email@example.com or in writing to: YDEO srl Via Degli Amodei 149, Rome. You have the right to obtain the indication: of the origin of the personal data of the purposes and methods of the processing of the logic applied in case of processing carried out with the aid of electronic instruments of the identification details of the owner and of the persons responsible for the processing of the subjects or categories of subjects to whom the data may be communicated or who can learn about them as appointed representative in the territory of the State, managers or agents.
You have the right to obtain: updating, rectification or integration of data, cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those which need to be kept
in relation to the purposes for which the data were collected or subsequently processed, the attestation that the operations of the first two points have also been forwarded to those whose data have been communicated or disseminated, provided that this fulfillment is possible and involves a use of means proportionate to the protected right. You have the right to object, in whole or in part: for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection, to the processing of personal data concerning you for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
Owner of the data processing
The Data Controller is: YDEO s.r.l. Via Degli Amodei 149 Rome. To exercise the rights provided for in art. 7 of the Personal Data Protection Code listed above, you can send a request to firstname.lastname@example.org or in writing to: YDEO s.r.l .. Srl Via Degli Amodei 149 Rome. To know your rights and be always updated on the legislation on the protection of individuals with regard to the processing of personal data, we recommend that you visit the website of the Guarantor for the protection of personal data at www.garanteprivacy.it
Cookies and Analytics
To facilitate the use of our website we use “cookies”. Some cookies used by our shop last longer than the session one. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer to allow / analyze how users use the site. The information generated by the cookie on the use of the website is generally transmitted to a Google server in the United States and stored. In the case of activation of the anonymous IP on this site, your IP address will first be shortened within the members of the European Union or other parties to the agreement on the European economy. Only in exceptional cases the full IP address transmitted to a server by Google in the United States and abbreviated. On behalf of the operator, Google will use the information to examine your use of the website, to be able to report on website activity and to examine the use of the website and internet-related services. By Google Analytics your IP address is not associated with other data held by Google. You can prevent the collection of the data generated by the cookie about your use of the website (including your IP address) and the processing of such data by Google in addition, by using the following link (https://tools.google .com / dlpage / gaoptout? hl = it) for the available browser and install it. For more information: http://www.google.com/analytics/terms/it.html.
8. Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 21/2014 and by the “Consumer Code” (Legislative Decree 206/2005) subsequent amendments regarding distance contracts and by the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce and subsequent amendments. In the event of disputes between YDEO s.r.l .. and each end user, arising from the General Conditions of Sale, the competent court is that of Rome.
9. Modification and updating
The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on roccosworld.com.